Privacy and Data Protection Policy

Last Updated: 2025-07-07

Data protection is a top priority for us, so the following provides a detailed overview of how we handle your data, the rights you have as a user, and how we ensure the security of your personal information.

What Data Do We Collect?

Data Provided During Registration:

• Email address
• First name
• Last name
• Password (stored in an encrypted format)

Data Collected During Usage:

• Experiences and order information
• Billing addresses

Data Collected Anonymously:

• Website visit statistics
• Measurement of feature flag usage

AI services:

• When using the PlanMate AI Agent, the system temporarily processes the questions and answers provided by the user through the OpenAI API
• AI conversations are not stored over the long term and are not used for user identification

Purpose of Data Processing

• Creating and managing user accounts.
• Facilitating event creation and maintaining participant records.
• Handling ticket purchases through Stripe integration.
• Improving and optimizing services.
• AI-based assistance in event management.

How Do We Protect Your Data?

• Data is stored in a PostgreSQL database hosted on Railway. (https://railway.com/legal/privacy)
• Sensitive data (e.g., passwords) is stored in an encrypted format.
• We use modern technologies, including access control and encryption, to ensure data security.
• When using AI services, communication with the OpenAI API takes place over encrypted channels.

Data Sharing and Third Parties

• Payment data is managed by Stripe. We do not store these details.
• Data is not shared with third parties or transferred to third countries.
• The OpenAI API is used for AI services. You can find out more about OpenAI's data handling practices here: https://openai.com/privacy
• No data is transferred to third parties or third countries, except for the use of the OpenAI API.

User Rights

Data Access:

• As a user, you can request access to the data we store about you.
• Event participants can request their name and email address from the respective event organizer.

Data Modification:

• You can modify your stored data through your profile.

Data Deletion:

• You can request full deletion via [email protected]. In this case, all your data, including information related to events, will be permanently erased.

Notification of Changes

We will publish updates to our data management practices on our website.

Contact Us

If you have any questions about data protection, please feel free to contact us at the following email address: [email protected]